Returns and Transaction Cancellation Policy

Return

We offer a 30-day hassle-free money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from Aolithium. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Within 30 bussiness days after you receive the goods (we regard the date of delivered in the logistics track as the date you have received the goods):

When you think the battery you received has serious quality problems, please collect the relevant product pictures or videos, and we will arrange to exchange the product for you if it is certified as true by our technical engineers.

If you encounter other problems, please collect relevant product pictures or videos and contact our customer service team to get the best solution.

If you just don't want the item, you need to bear the return shipping cost and return processing fee of 20% of the item amount. After our warehouse confirms the return to the warehouse, we will refund 80% of the merchandise amount to you.

When an item is out of stock, we will open a pre-sale. Prices are relatively low during the pre-sale period. If you place an order it is a default that you are willing to wait.

If an item is new, unused, and in the original packaging, we are happy to accept a return up to 30 days from the original invoice date with no restocking fee. If the item has been installed, used, or no longer has the original packaging, we will assess a restocking fee that will be shared when the return merchandise authorization (RMA) is issued.

Please note that Aolithium will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense. In addition, the shipped orders and cannot be refunded during transportation.

Customers who return goods following the above rules, upon receipt of the returned goods at our warehouse, we will refund the customer about 4-7 working days. we will refund your order directly from the backend of the Shopify website or via PayPal.

All Returns Must Include The Following：

  • Copy of receipt or invoice
  • Video or photo of the faulty product (if applicable)
  • Mailing address
  • Contact telephone number

Return Shipping Method

       1. Send email to support@aolithium.ca with the information requested above.

       2. We will email you your RMA number as soon as we can. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

      3. Drop off your package at the local post office.

      4. Most returns are processed within 5 working days after we receive your package. An email will be sent when your return is processed. The final resolution is subject to the availability of the replacement items.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Aolithium recommends you keep your original packaging to ensure a safe return to our facility. We strongly recommend you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your tracking number as well, just in case.

 

Shipping costs should be paid by customer in the following situations:

  • Returning products without any proven defect.
  • Warranty claims on items taken outside the original country of purchase.
  • Returning items claimed to have defects but found to be in proper functioning status by Aolithium.
  • Costs related to unauthorized returns (any returns made outside the approved warranty process).
  • Aolithium will not be responsible for return shipping costs if the customer makes a mistake or overpurchases on their own.

If you have any further questions, please send an e-mail to: support@aolithium.ca or contact Aolithium' customer care at +1 615-266-6774

Seller's Transaction Cancellation & Logistics Assistance Policy

I. Policy Overview

This policy aims to clarify the rules for handling buyer's transaction cancellation requests after the seller has completed shipment and provided a valid tracking number. The seller hereby declares that once the product is shipped with a tracking number provided, no transaction cancellation requests from the buyer will be accepted. However, the seller promises to fully assist the buyer in resolving any logistics issues to ensure the package is delivered successfully to the buyer.

II. Handling of Cancellation Requests After Shipment

  1. Non-acceptance of Cancellation Requests:
    • After shipment, i.e., when the tracking number is provided and the goods are handed over to the logistics company, the seller will not accept any transaction cancellation requests from the buyer.
    • The buyer should understand and accept that after shipment, the ownership and risk of the product have been transferred to the logistics company, and the seller cannot intercept or cancel the shipment.

III. Assistance in Resolving Logistics Issues

  1. Tracking Logistics Information:
    • The seller will provide a tracking number for the buyer to track logistics information in real-time and understand the package's transportation status.
    • If the buyer encounters any issues during logistics tracking, such as package delays or stagnation, they should promptly contact the seller.
  2. Handling Logistics Issues:
    • The seller will actively communicate with the logistics company to understand the specific situation of the package and strive to resolve logistics issues.
    • If the package is lost or damaged due to logistics reasons, the seller will provide corresponding compensation or solutions based on the logistics company's compensation policy.
  3. Guarantee of Successful Package Delivery:
    • The seller promises to fully assist the buyer in resolving logistics issues to ensure the package is successfully delivered to the buyer.
    • If logistics issues arise due to the seller's fault, such as incorrect logistics information or failure to update the logistics status in a timely manner, the seller will bear corresponding responsibility and provide solutions for the buyer.

IV. Handling of Special Situations

  1. Force Majeure Factors:
    • In case of logistics issues caused by force majeure factors (such as natural disasters, pandemics, etc.), both parties shall resolve them through fair and reasonable negotiation.
    • The seller will strive to provide solutions but cannot be held responsible for logistics delays or losses caused by force majeure factors.
  2. Buyer's Personal Reasons:
    • If logistics issues arise due to the buyer's personal reasons (such as incorrect address entry or refusal to accept the package), the seller will not bear responsibility.
    • The buyer shall bear the logistics costs and other potential losses resulting from personal reasons.

V. Policy Updates & Interpretation Rights

  1. Policy Updates:
    • This policy may be updated based on platform operational needs and changes in laws and regulations.
    • The seller will promptly publish policy update information on the platform or in the store, and buyers should regularly check for updates.
  2. Interpretation Rights:
    • The final interpretation right of this policy belongs to the seller.
    • For any questions or disputes, please consult or file a complaint through the platform's customer service channel or the contact information provided by the seller.